Terms and Conditions
Man with Van Camden Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Camden provides transport, removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Company means Man with Van Camden, the provider of transport and removal services.
1.2 Customer means the person, firm or organisation booking or using the services of the Company.
1.3 Services means any transport, removal, delivery, loading, unloading, packing, storage, or related services provided by the Company.
1.4 Goods means the items and personal belongings that the Company is required to move, transport, handle, or store in connection with the Services.
1.5 Job means a specific booking for Services agreed between the Customer and the Company, including the agreed date, time, locations, and price.
2. Scope of Services
2.1 The Company provides man and van removal services, including the collection, transport, and delivery of Goods, typically within and around the Camden area and other surrounding locations, as agreed at the time of booking.
2.2 The Services may include loading and unloading of Goods, subject to access conditions and any special instructions agreed in advance.
2.3 The Company does not provide specialist installation, disassembly requiring specialist tools or certification, or any services not expressly agreed at the time of booking.
2.4 The Company reserves the right to refuse to handle, load, transport, or store any Goods that are hazardous, illegal, excessively heavy or bulky for the available equipment, or otherwise considered unsafe or unsuitable at the sole discretion of the Company.
3. Booking Process
3.1 Bookings must be made directly with the Company through its accepted communication channels. The Customer must provide accurate information about the nature and size of the Job, including but not limited to:
a. Collection and delivery addresses
b. Property type and access details, including stairs, lifts, parking, and any restrictions
c. The approximate volume, weight, and nature of Goods to be moved
d. Any items that require special handling or additional manpower
3.2 The Company will provide a quotation for the Services based on the information supplied. The quotation may be an hourly rate or a fixed price for the Job.
3.3 A booking is only confirmed when the Customer has accepted the quotation and the Company has acknowledged the booking. The Company may, at its discretion, require a deposit or pre-payment to secure the booking.
3.4 Any changes to the original booking details, including time, date, addresses, access conditions, or volume of Goods, must be communicated to the Company as soon as possible. The Company reserves the right to amend the price or decline the amended Job if the changes are significant.
4. Customer Responsibilities
4.1 The Customer is responsible for:
a. Ensuring that all information provided during the booking process is complete and accurate
b. Obtaining all necessary permissions, permits, and authorisations for parking, loading, and unloading at both collection and delivery addresses
c. Ensuring that Goods are suitably packed, secured, and prepared for transport, unless packing services are expressly agreed
d. Ensuring that all Goods to be moved are owned by the Customer or that the Customer has full authority to move them
e. Removing or securing any personal or valuable items that the Customer wishes to carry themselves
4.2 The Customer must be present, or represented by an authorised person, at both the collection and delivery addresses to oversee the Job, provide instructions, and sign any relevant documents.
4.3 If the Customer is not present at either address and has not nominated a representative, the Company may proceed based on the instructions previously given. The Company accepts no responsibility for any loss or damage arising from the absence of proper supervision by the Customer.
5. Access, Parking and Delays
5.1 The Customer must ensure that adequate access and parking are available for the Companys vehicle at both collection and delivery locations.
5.2 Any parking charges, fines, or penalties arising from insufficient or improper parking arrangements directly caused by the Customer, or by the failure to obtain necessary permits, shall be the responsibility of the Customer and may be added to the final invoice.
5.3 The Company is not liable for delays to the Services caused by traffic conditions, road closures, weather, access issues, or other circumstances beyond its reasonable control.
5.4 If delays occur due to the Customers actions or omissions, including but not limited to waiting for keys, lack of access, or inadequate preparation of Goods, the Company may charge for waiting time in accordance with its then-current hourly rates.
6. Payments and Charges
6.1 Prices for Services will be confirmed at the time of booking, either as a fixed price or as an hourly rate with minimum hire requirements.
6.2 Unless otherwise agreed, payment is due on completion of the Job. The Company may, at its discretion, require advance payment or a deposit, particularly for larger Jobs or longer distances.
6.3 Accepted payment methods will be specified by the Company and may include cashless options or other methods as available at the time of the Job.
6.4 Where payment is not received when due, the Company reserves the right to refuse to commence or continue the Services until payment is made in full. The Company may also charge interest on overdue amounts at the statutory rate permitted under UK law.
6.5 Any additional services requested on the day of the Job, or any changes that affect the duration, distance, or manpower required, may incur extra charges. These will be explained to the Customer where practicable before additional work is undertaken.
7. Cancellations and Amendments
7.1 If the Customer wishes to cancel or amend a booking, notice must be given as early as possible.
7.2 The Company may apply the following cancellation charges, based on the notice period provided by the Customer:
a. More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refundable, subject to agreed terms
b. Between 24 and 48 hours before the scheduled start time: up to 50 percent of the quoted price or loss of deposit, whichever is greater
c. Less than 24 hours before the scheduled start time or failure to be available on the day: up to 100 percent of the quoted price
7.3 The Company reserves the right to cancel or reschedule a booking if it is unable to fulfil the Job due to vehicle breakdown, staff illness, extreme weather, or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable endeavours to notify the Customer and arrange an alternative time or refund any amounts paid in advance for Services not provided.
8. Goods Not Accepted and Prohibited Items
8.1 The Customer must not submit for removal, transport, or storage any Goods that are:
a. Hazardous, explosive, corrosive, or flammable
b. Illegal or stolen
c. Live animals, plants requiring special conditions, or perishable foodstuffs
d. Cash, jewellery, watches, precious metals, securities, or items of exceptional value, unless expressly agreed in writing in advance
8.2 The Company may refuse to handle or transport any Goods that, in its opinion, are unsafe, illegal, or otherwise unsuitable.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services and handling the Customers Goods.
9.2 The Companys liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, subject to any applicable exclusions and limitations set out in these Terms and Conditions.
9.3 The Company is not liable for:
a. Loss or damage arising from the Customers failure to pack Goods properly, unless packing services were provided by the Company
b. Loss or damage to fragile items, including glass, china, electronics, and similar, where these were not specially protected or disclosed to the Company
c. Damage to furniture or Goods that were already defective, worn, or structurally weakened before the move
d. Loss or damage resulting from war, terrorism, civil unrest, acts of government, extreme weather, or other events beyond the Companys reasonable control
e. Loss of consequential or indirect nature, including but not limited to loss of profits, loss of income, or loss of opportunity
9.4 The Customer must notify the Company in writing of any loss of or damage to Goods as soon as reasonably practicable and in any event within 7 days of completion of the Job. The Company may reasonably request evidence and an opportunity to inspect any alleged damage.
9.5 Where the Company is found liable, its total liability for any single Job shall not exceed a fair and proportionate amount relative to the value of the Services provided, and shall be subject to any specific caps communicated to the Customer prior to the Job.
10. Customer Indemnity
10.1 The Customer shall indemnify the Company against any claims, losses, damages, costs, or expenses arising from:
a. The Customers breach of these Terms and Conditions
b. The inaccuracy or incompleteness of information supplied by the Customer
c. The presence of prohibited, dangerous, or illegal Goods among the items to be moved
d. Damage to property or injury to third parties arising from the Customers actions or omissions
11. Waste, Disposal and Environmental Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations.
11.2 The Company is not a general waste carrier and generally only removes items that are part of a booked removal or clearance Job.
11.3 The Customer must not request the Company to dispose of hazardous, clinical, or regulated waste unless expressly agreed and properly licensed arrangements are in place.
11.4 Where the Job includes removal of unwanted items for disposal, the Customer confirms that they have the right to dispose of such items and that they do not contain hazardous materials.
11.5 The Company will dispose of waste items only through lawful means and at authorised facilities. Any additional costs for disposal, recycling, or special handling will be agreed with the Customer and added to the Job charges.
12. Insurance
12.1 The Company maintains appropriate insurance cover for its operations in line with industry standards and applicable law.
12.2 The Customer is encouraged to maintain their own insurance for high-value items or for broader cover than that provided under these Terms and Conditions.
12.3 Nothing in these Terms and Conditions affects the Customers statutory rights under UK law.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, preferably on the day of the Job, so that the matter can be addressed promptly.
13.2 The Company will seek to resolve complaints fairly and within a reasonable timeframe. The Customer may be asked to provide supporting details and evidence.
14. Data Protection and Privacy
14.1 The Company will collect and process personal data provided by the Customer for the purpose of managing bookings, providing Services, handling payments, and administering any follow-up communications.
14.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to protect such data from unauthorised access or disclosure.
14.3 The Customer has certain rights regarding their personal data, including the right to access and request correction of information held about them, subject to legal limitations.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
16.2 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary, or severed if required, and the remaining provisions shall remain in full force and effect.
16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The applicable version is the one in force at the time of the Customers booking.
By proceeding with a booking and using the Services of Man with Van Camden, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
